IceDrive lost thousands of my files without any notification. Their support escalated my ticket, then ghosted me for 2 weeks before closing it. I’m sharing a script to check if your files are actually backed up: https://github.com/rupumped/NicksAPPS/blob/main/Python/IceDriveVerification.py. Note that it requires argparse.
Usage: python IceDriveVerification.py C:\Documents C:\Photos C:\Projects --backup-root I:\
That’s tragic. Sorry about your loss and hope you can resolve it.
My tip for everyone would be if a cloud provider is offering lifetime plans to be very careful because that doesn’t indicate a sustainable model. Not saying it’s always a scam but it’s not a good sign.