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I’m in this picture and I don’t like it
Don’t forget the “WITHOUT PREJUDICE” magic law words otherwise their lawyers will construct the letter as blackmail.
That would vary from one jurisdiction to another, but I’m sure you can find guides best suited for your local laws. As inspiration, here’s what I sent to Amazon & Samsung last year (in a formal cease & desist format):
Amazon .com .ca ULC 40 King Street W 47th Floor Toronto, Ontario M5H 3Y2
Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9
Montreal, April 26, 2024
WITHOUT PREJUDICE
Dear Madam or Sir,
I purchased a Samsung 980 PRO SSD 2TB drive (model MZ-V8P2T0) on Amazon .ca on March 3, 2022, which broke on April 4, 2024. This product was used under normal conditions, and I believe it should be covered by the manufacturer’s 5-year warranty.
Several chat sessions with Amazon and Samsung support have failed to provide a solution, with each party referring the matter to the other.
I am requesting that you repair or exchange the product under the Consumer Protection Act regarding the legal warranty of the reasonable durability of a product. I am also requesting reimbursement of $25 to cover the cost of sending this letter.
Therefore, I am formally notifying you to resolve the above-mentioned issue within 10 days. Failing to do so may result in legal action against you without further notice or delay.
I’ve been sending Cesse & Desist to companies that waste my time with their unhelpful support (including once to Amazon). It costs 15$ for registered mail, immediately gets the attention of their legal department (and real support staff) that usually want to resolve the issue ASAP as I’m wasting the time of their precious lawers. Highly recommended.
Oh wow! I’d give you Lemmy gold if I could 🥇
5PACEBAR@lemmy.worldto Canada@lemmy.ca•Travelers to the US must pay a new $250 'visa integrity fee'English6·1 month agoLike I’d want to visit this shithole
Can we agree to keep the AI generated crap out of here?
5PACEBAR@lemmy.worldto politics @lemmy.world•It Will Be an Election Unlike Any We’ve Lived Through. Are the Democrats Prepared?262·2 years agoThe world will be looking at you. Don’t fuck this up USA
5PACEBAR@lemmy.worldto Ask Lemmy@lemmy.world•What gifts that you received for Christmas this year are already in the trash?662·2 years agoMy parents gave me one of those 2023 Guinness World Record book. I appreciate the gesture, but it screams “we didn’t know what to get you, and there were a pallet of 'em at Costco”. I can see the book’s appeal for a child or teenager but I’M 37.
I’ll be re-gifting it to my father in-law 😎 I’m 100% sure he’ll love it.
5PACEBAR@lemmy.worldto Games@sh.itjust.works•Weekly what have you been playing discussion - week of December, 4th, 2023English1·2 years agoEvery year or so, I have the urge to play Guild Wars 2, and every time, I am amazed at how I love the game design that welcome cooperation and respects the player’s engagement.
And this year I made a new friend with whom I play it’s awesome! 😀
AI garbage