That would help, but the bigger problem is that the trust model has inverted in a fairly short time. I’m in my 30s and I can remember a time where 80% of calls to a home phone were legitimate non sales calls, and cell phones were basically 100% legitimate. Those numbers have become about 90% illegitimate calls within about a decade, it’s hard to train people that have lived for half their life or more with trustworthy calls to adapt to that.
That would help, but the bigger problem is that the trust model has inverted in a fairly short time. I’m in my 30s and I can remember a time where 80% of calls to a home phone were legitimate non sales calls, and cell phones were basically 100% legitimate. Those numbers have become about 90% illegitimate calls within about a decade, it’s hard to train people that have lived for half their life or more with trustworthy calls to adapt to that.